Tickets Created vs Resolved for Last 60 Days (Trend)

Owned by Nisha Shantilal
Last updated: Jul 24, 2024
2 min read

Report purpose: Determine the Number of tickets being created vs number of tickets getting resolved. Helps to identify if the capacity is enough to support the demand.

Instructions

The report is created using Reports and Timesheets for Jira add-on

  1. Go to Jira → Reports and Timesheets → Custom Report

  2. Change the report type to Trend

    ART_TimeCreated_Resolved_ReportType.jpg

  3. In the next screen, Created/Resolved is selected by default in the Field drop-down

  4. In the Date range drop-down, select “Last N Days” and in the box enter number 60

    ART_Created_Resolved_DateRange.jpg

  5. In the Interval drop-down, select Daily for a daily trend or Weekly for a week-by-week trend

  6. In the Output format drop-down, select Bar/Line/Table depending upon your requirement. For this example, we selected Line

Click Run to view results

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