Upgrade to the latest Atlassian release of the Jira software version 9.4.11, 9.10.2, 9.11.1 or higher, which includes the MySQL 8.x fix, and the ActiveObjects library upgraded to version 5.0.3. Refer to Issues resolved in 9.4.11.

Migration from server/Data Center to cloud

Owned by Nisha Shantilal
Last updated: Jan 25, 2024
2 min read

Description

This page explains the migration support details for the Reports and Timesheets for Jira app content from server/DC to the cloud.

The JCMA support details is not applicable for the app Timesheets for Jira on the server/DC instance.

Pre-requisites

Migration process

  1. Install (and configure) Reports and Timesheets for Jira on your cloud instance.

  2. Install Jira Cloud Migration Assistant on the server/DC instance from which you intend to migrate the Reports and Timesheets for Jira app configurations.

  3. Navigate to the Migration Assistant home screen: System > IMPORT AND EXPORT > Migrate to cloud. With the help of Migration Assistant, you can migrate global app configurations, users, and groups, as required. For more information, refer to this page.

Limitations

  1. The following fields are not supported after migration:

  • Advanced custom field types

    • Development summary

    • Hidden job switch

    • Jira released version history

    • Job checkbox

    • Story points

    • Global rank

    • Text field (read only)

  • Standard custom fields

    • User Picker (single user): Userkey

    • User Picker (single user): Username

  • Back Up Approver (Administration > Timesheet Approvers)

  1. Third-party custom fields and JQL functions: Any third-party custom fields and JQL functions used in the server/DC are not supported after migration in either case, if:

  • The corresponding cloud application does not exist for the third-party custom fields and JQL functions.

  • The corresponding cloud application exists but is not installed on the cloud instance.

  1. My Reports > Published link: The Published link does not display the report data after migration to cloud.

  • To view the data, open the report, Run it, and re-publish it. Re-publishing overwrites the existing published report.

  1. My Reports > The Agile Reports do not display the Board drop-down value after migration.

  • Users can edit/open the report, manually select the Board drop-down value, Run it, and re-publish it.

  1. Subscription emails - The server report subscribers do not receive subscription emails in the cloud after migration.

  • Users need to set the subscription email recipients manually.

  1. Timesheet Approvers for Site admins (Root user): For Site admins, the Timesheet Approvers Id does not get migrated to the cloud.

  • The Site admin can edit the Timesheet Approvers and add the Approvers back in the cloud.

Problem reporting

If you experience any problems or behavior changes that are unexpected, create a support request. It helps us identify and prioritize fixes and improvements.