Import/Export

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By using the Import/Export functions, you can utilize SLAs that exist in another service project. This prevents you from losing important data while transitioning from one instance to another.

On this page: 1 Import 2 Export

On this page: 1 Import 2 Export

Import

With the Import function, you can:

Restore from backup
Import configurations from another instance
Apply changes from your test environment

To import your SLAs, follow these steps:

Go to Import/Export on the sidebar and click Import.
Upload the file you want to import, select its source (Cloud or On-Prem), and specify where it’s coming from.
Select how you’d like to merge imported configurations with existing ones.
Select and match the components you want to import.
On the Summary screen, check for mistakes in your selections. After you make sure everything is as it should be, click Import.
Once the process is done, it will look like this and the imported configurations will appear on your related screens:

The way the SLAs are set up in the source project will affect the performance of the import.

Export

With the Export function, you can:

Take a backup of your SLA configuration and calendars
Copy your configurations and calendars from this instance to another Jira instance
Transfer changes from a test environment to your product environment

To export your SLAs, follow these steps:

Go to Import/Export on the sidebar and click Export.
Select the SLAs you want to export.
Select the calendars you want to export and click the chevron icon to transfer them to the other side.
Check your selections in the Export section, and click Export once you think they are ready.
Your export will be downloaded automatically in .json format.