Overview

Creating new Jira issues from Slack is a powerful tool for tracking work and completing projects faster.

There are many options for creating Jira issues from Slack with Integration+.
Your company use case will help determine the best option for your team.
With Integration+, user roles are automatically respected, and all actions have correct user attribution.

On this page: 1 Overview 2 Prerequisites 2.1 Ways you can create issues 2.2 The three methods for capturing Slack messages and threads:

On this page: 1 Overview 2 Prerequisites 2.1 Ways you can create issues 2.2 The three methods for capturing Slack messages and threads:

Prerequisites

Adding an emoji - react to a message with a 🐛 or 📷 emoji to capture a Slack message or thread to a new Jira issue.
Run shortcut key - click the icon within Slack and create a Jira issue.
Message action - click on a message in Slack and create a new issue.
Use commands (CLI) to create new issues.

See the video guide for ways you can create Jira issues via Slack.

Message Type Captured	Reacting with	Reacting with	Using the `Jira capture` CLI Command

Message Type Captured	Reacting with	Reacting with	Using the `Jira capture` CLI Command
In a thread with no issues mentioned	Ephemeral capture prompt	No action	Ephemeral capture prompt
In a thread where the initial message mentioned an issue	Ephemeral capture prompt	No action	Ephemeral capture prompt
In a thread where an issue has been mentioned	Ephemeral capture prompt	No action	Ephemeral capture prompt
In a thread with multiple mentioned issues	Ephemeral capture prompt	No action	Ephemeral capture prompt
In a thread where the main message was used to create an issue	Adds the reacted message as a single comment	Adds the reacted message as a single comment	Adds all messages in the thread
In a thread where the main message was used to create an issue and an issue is mentioned or created later	Adds the reacted message as a single comment on the created issue	Adds the reacted message as a single comment on the created issue	Ephemeral capture prompt
Issue Created after channel capture enabled	Adds the reacted message as a single comment	Adds the reacted message as a single comment	Adds all messages in the thread
Comments captured to existing issue after channel capture enabled	Ephemeral capture prompt	No action	Ephemeral capture prompt