Dedicated Slack escalation channels for Jira issue sync

Owned by Megan Storie
Last updated: Aug 15, 2024 by Michelle Ruoff
3 min read

Overview

Creating a Slack channel to discuss a specific Jira issue is a great way to keep your team in sync.

  • Dedicated channels can be created from Slack or Jira.

  • Images, files, and, messages are automatically synced back to Jira.

  • You can turn off sync and mark messages you want to send back to Jira with an Emoji.

  • Link an existing channel to an issue to track all conversations that occurred with a Slash Command.

  • Automatically archive slack channels when issue resolution is set.

 

 

Creating a dedicated channel from Slack

  1. Click View on a Jira ticket message in Slack.

  2. Click Create Discussion on the ticket message.

    1. Update the Slack channel name (optional).

  3. Click Submit to create your Slack channel.

  4. Discuss your issue in the new Slack channel.

Image show the view button next to a ticket in Slack
Image showing the create discussion button

 

 

Creating a dedicated channel from Jira

  1. From a Jira ticket, click the Open Slack Discussion link in the left column.

  2. Click Create Discussion.

  3. Click Join Discussion in Slack.

  4. Discuss your issue in the new Slack channel.

 

 

Auto-archive dedicated channels after issue resolution

Once issues are resolved and transitioned to the 'green' status in Jira, you can automatically archive a dedicated channel.

  1. Click View on a Jira ticket message in Slack.

  2. Click Create Discussion on the ticket message.

  3. Select Archive Channel when Resolution is set under additional options.

  4. Click Submit.

 

Link existing issue to a Channel

  1. In an existing channel, use the Slash Command /jira-plus link issuekey-123.

  2. That channel will become auto-synced with that issue.

    1. All channel messages, including files and images, automatically sync with Jira.

  3. You can turn off auto-sync and use the emoji.

  4. You can unlink that channel with the slash command /jira-plus unlink issue key-123.

Using dedicated channels

Default settings

  • Sync Enabled - all messages (including files, images, and videos) in your Slack channel are automatically sent to Jira.

  • Notifications Enabled - the channel is notified when the issue is updated in Jira.

Manually disable sync in the channel and use Push Pin Emoji to add messages.

 

 

Disabling Automatic Sync by default

This is a global setting for everyone in your Slack workspace. Access to this setting may be restricted.

  1. Log in to your account.

  2. Go to Settings.

  3. Check the box to turn off automatic Slack channel comment synchronization.

 

 

 

Additional configuration in Jira Cloud

The dedicated channel functionality can be customized for Jira Cloud users to support additional use cases. This configuration is done in our free Jira Cloud companion app.

App Configurations

The following configurations are set at a global or per-project level.

  • Welcome message - send a message to all dedicated channels to share policies, best practices, and more.

  • Custom Slack channel name - use variables like issue key, project, priority, and more to create dynamic channel names.

  • Default to private - default to a private channel in Slack.

  • Auto invite users - select users to invite to the channel automatically.