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SLA/Assignee Performance gadget

SLA/Assignee Performance gadget

The TTS - SLA/Assignee Performance hadget displays the number of SLAs that are met, breached, or in the critical zone based on the assignee or specific SLA, providing a visual representation of the performance.

This tutorial will walk you through the process of adding the SLA/Assignee Performance Gadget to your dashboard.

How to add TTS - SLA/Assignee Performance gadget

Jira admins

Jira admins can add the gadget directly to the system dashboard (Global dashboard) without creating a new dashboard.

For non-admins

Follow these steps to add the gadget to a custom dashboard:

  1. Open a custom dashboard, or create one following the Jira documentation.

  2. Click the Edit button. The Add a gadget side panel opens.

  3. In the side panel, search for TTS - Periodic Met vs Breached SLA.

  4. Click Add. The gadget configuration screen appears.

  5. Configure the gadget:

    image-20240711-210133.png

    • Title: Enter a title for the gadget.

    • Group by: Choose the grouping option based on SLA or assignee. The Filter and Assignees/SLA dropdowns appear.

      • SLA: If you choose to group by SLA, enter the filter as a scope of this gadget and the SLA that you want to see on it.

      • Assignee: If you choose to group by assignee, enter the assignee names that you want to see in this gadget and select filters to narrow down the displayed work items.

    • Add remaining duration: Check this box to see the SLAs based on the remaining duration.

      • Enabling this displays the Remaining Duration options. Choose the default value (8h, 24h, 48h) or add a custom one.

  6. Click Save.

The gadget will now appear on the dashboard.

Examples

Below are examples of the configuration results mentioned above. You can view the gadget’s output in two formats: Panel View and Table View.

Assignee-based gadget in Panel View
Assignee-based gadget in Table View

Get reports from gadgets

Clicking on any of the bars in the gadget will redirect you to the Reports page. Based on the gadget’s configuration, Time to SLA automatically creates a filter for the selected data. You can then click Generate to view the detailed report.

When you click on a specific segment of a bar (for example, Breached), the filter will show:

  • SLA Indicator: Breached

This means the report will display only the SLAs that were breached. You can modify this filter or adjust the configurations to customize the report further.