DC to cloud feature comparison

Each improvement in the cloud contributes to one of three main areas: a smarter administrator experience, advanced process control, and global collaboration. Here’s what you and your teams will gain:

A smarter, faster administrator experience

We've redesigned the administrator experience to significantly reduce the learning curve and the time spent on configuration.

• Get started in minutes: A new Onboarding Helper provides a getting-started guide and ready-made solutions for common goals (like tracking compliance or improving response times).

• Build SLAs with confidence: Create new SLAs in four easy, well-defined steps, or use templates to get started even faster.

• Eliminate JQL guesswork: Our goal definition tool features built-in filters for issue type, request type, and assignee, making it user-friendly for novice administrators and reducing the need for complex JQL.

• Automated best practices: We automatically create built-in notifiers (like 50% elapsed time reminders) for every new SLA, saving you setup time and ensuring your teams are always proactive.

Powerful, real-world process control

Cloud enables sophisticated, enterprise-grade logic that mirrors your true business processes, no matter how complex.

• Chain SLAs together: You can now trigger SLAs based on other SLAs. This lets you build true "chain of command" workflows (for example, when the UX SLA completes, the Dev SLA automatically starts, which then triggers the QA SLA).

• Handle any contractual need: Easily create grouped (All/Any) conditions to build sophisticated rules that match your most complex enterprise contracts.

• Flexible, real-world adjustments: Admins can grant issue-level contract extensions for one-off customer-approved delays, ensuring reports are accurate and teams aren't penalized for exceptions.

• Manage event "race conditions": A new setting lets you override the default event order (start/pause/stop), giving you precise control when two events happen at the exact same moment.

Unmatched multi-team and global operations

The cloud version is built for how modern, distributed teams work. It breaks down silos between departments and time zones.

• Dynamic calendars: You can now use dynamic calendar selection based on an issue field. This is a massive win for global teams, empowering users in different time zones to customize SLAs on the fly without forcing admins to create dozens of separate goals.

• Create shared accountability (The "push"): You can "push" a primary SLA's panel onto linked issues. This makes a customer-facing SLA visible to internal teams (like DevOps), ensuring everyone understands the urgency.

• Build a "mission control" (The "pull"): You can "pull" all SLA panels from linked issues and display them on a master ticket. This is perfect for managing complex processes (like employee onboarding) from a single "mission control" view.