Cloud Migration Resources
Planning a Cloud migration? These resources can help you get started:
→ Time to SLA Cloud features – Review Cloud features and understand key differences between DC and Cloud.
→ Migration support from Appfire – Learn how we can help you migrate smoothly.
Track SLAs
Time to SLA lets you monitor and track internal response goals, external service level commitments, and more. To track your SLAs with ease, you can use:
SLA panel
The SLA panel displays all SLA metrics in one handy place with a customizable design. The panel appears in work item view screens if a work item meets the conditions for an SLA.
Overview tab
The Overview tab gives you a quick look into the active SLAs on the work item, allowing you to see the SLA's name, its working duration, pause duration, its goal, and the calendar associated with it.
History tab
Always visible in the work item’s main view, the SLA History tab displays the SLA's history within the work item.
Custom fields
Time to SLA custom field
Based on the SLA definition and the working calendar, the Time to SLA custom field displays the remaining time or overdue time as a countdown.
SLA Indicator custom field
The SLA Indicator custom field displays a brief display of whether SLAs have been met, are currently in breach, or still in progress.
Overdue custom field
The Overdue custom field displays SLA breach details within a specific work item.
SLA Date custom field
Depending on your choice, the SLA Date custom field can display the work item’s SLA Start Date, SLA End Date, or SLA Target Date.