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Restarting the SIL Engine in Jira Cloud

Restarting the SIL Engine in Jira Cloud

 

Problem

The SIL Manager may hang, fail to load, or displays the message Please start your engine under the "Actions" section here. If this doesn’t help, please contact us on the support page.

SIL Manager page in Jira Cloud with an error banner prompting you to start the engine and the Self Help option visible in the left sidebar.

Background

Your connection to the server sometimes needs to be refreshed.

Solution - Restart the SIL Engine

To restart the SIL Engine in Jira Cloud:

  1. In the left sidebar, click the Self Help. The Self Help page opens.

  2. Click Restart.

  3. In the confirmation dialog, click Restart again.

  4. Wait for the progress bar is complete.

Self Help page in Jira Cloud showing the Restart button used to restart the SIL Engine.

Clear the Browser Cache

If the issue persists, clear your browser cache or use an incognito window.

Additional Help

If these steps do not resolve the issue, create a support ticket so we can assist you further.