Chat Server/DC - How can you limit the number of conversations displayed in Chat Widget for customers

Owned by Kit Tin Mak (Inactive) (Deactivated)
Sept 29, 2021
1 min read

This article only applies to the Server/DC version of Chat.

 

By adding a row in the database active object table, actually admins can set a limit to how many conversations will be displayed in Chat Widget for the customer. By default, it displays 10 conversations max.

When there are a lot of conversations created by a single customer, this method can help with performance.

 

Going to the Jira database, there’s a table named “AO_30028F_SETTING”.

By adding a row with there with KEY = “maximum.recent.conversations” and Value = “1”. Then Chat app should be changing the limit of how many conversations will be displayed on Chat Widget for the customers from 10 to 1. This number can be up to your needs. However, there can be performance issues if the number is too big.