Jira Service Management Functions

The use of these functions requires the Power Scripts for Jira add-on be installed and licensed.

Functions focused on your Jira Service Management tasks like adding a comment, checking if a comment is public or private, and so on.

Functions summary

getAllSDProjects — Returns a string array of projects keys that are Jira Service Desk type projects.
getSlaInformation — Gets SLA information for the specified issue.
addJSDComment — Posts a comment on the specified issue on behalf of the specified user.
addCustomer — Adds an existing customer or a list of customers to a specified Service Desk project.
addCustomerToOrganization — Adds an existing customer or a list of customers to a specified organization.
addOrganization — Adds an existing organization or a list of organizations to a specified Service Desk project.
createCustomer — Creates a Service Desk customer. The newly created customer is not added to any JSD project, however he/she can raise request against unrestricted JSD projects.
createOrganization — Creates a new customer organization.
deleteOrganization — Removes a customer organization.
getAllOrganizationIds — Returns the Ids of all Service Desk organizations.
getJSDCommentPrivacy — Returns the privacy of comment entered on a transition screen. If the comment is internal, it will return "internal" and "external" otherwise.
getJSDUrl — This function returns the url to a specific customer portal for an issue.
getOrganizationNameById — Sends an invitation to a customer or a list of customers for a specified Service Desk project.
getPortalForProject — Retrieves a portal ID by searching for the projectKey. The function will return a null if the portal is not found.
getRequestChannel — Gets the request channel type for a specified issue key.
getRequestsTypes — Returns an array of JRequestType containing all the Request Type data for a Portal.
copyAttachmentOnJSDComment — Creates a new public comment containing the specified attachment(s).
getRequestTypeName — Gets the name of the request type from an existing issue in a Service Desk project.
getUsersFromOrganizations — Gets users from a specified organization or list of organizations.
inviteCustomer — Sends an invitation to a customer or a list of customers for a specified Service Desk project.
isPublicJSDComment — This function returns the type of comment, if the comment is public, the function will return "true"otherwise it will return "false".
organizationExist — Verifies whether a given organization is a registered JSD organization.
removeCustomer — Removes a customer or a list of customers from a specified project.
removeCustomerFromOrganization — Removes a customer or a list of customers from a specified organization.
removeOrganization — Removes an organization or a list of organizations from a specified project.
getUserOrganizations — Gets organizations names in which the user is present.