Getting Help

Support for Atlassian Server Products (and apps like Power Scripts) is ending in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your Power Scripts data/configurations in the process. Check out the Server to Cloud Migration page for information on how to migrate your Power Scripts data to Cloud. Contact our support team if you have any questions.

If you have already read through the documentation, looked through all the Routines and haven't found anything in the Basic Examples section you can always ask us for help.

Getting help for a Power App is as easy as 1, 2, 3

Power App Configuration Menu

From within the Help section of the configuration menu you will find links to our documentation and to our customer support portal. We have agents working around the clock so you can expect a response within 24 hours.

2 - Create a support request right from the app

You don’t even need to leave the product in order to create a support request. From anywhere within the configuration menu you will find a question mark icon in the bottom right corner (see screenshot above). A form will appear where you can quickly raise a support request within our support portal.

3 - Email

On the go? You can always send an email to us anytime.

Getting Advance Help

New to 5.8.0.x is a feature for those users who may need advance scripting or configuration help. This tool makes it quick and easy to send scripts, logs, and configuration settings to the customer support team at Appfire.


How to use

  1. Go to the Power Apps Config page in Jira Admin → Manage Apps

  2. Go to the Runtime menu

  3. Select the SIL Diagnostic sub-menu

  4. Click the Download button

  5. Download the .zip file that is generated

  6. Attach the .zip file to the open support request ticket with Appfire