Problem

As a project manager or another user with a specific role in the project, you must notify other users by email about new issues or changes in the issue fields. In addition, these emails shouldn’t be sent automatically because not all new issues or changes require an email notification.

You can use Power Actions™ to create and send emails to all or certain project members.

Solution

To solve this problem, use a Power Actions™ custom field that creates an email based on a template, and sends it to selected recipients.

Step 1: Create a new Power Actions™ Custom Field

Go to the Administration page.
In the Issue section, click Custom Fields.
Click the Add Custom Field button in the upper-right corner to add a new custom field.
Select the Power Actions™ Custom Field option. Click Next.
Rename the new custom field to Email Issue.
Select your applicable issue types and context to view the new custom field only on certain issues and projects. By default, the custom field is visible in global context.
Click Finish.

Step 2: Configure your Power Actions™ Custom Field

To configure the Email Issue custom field, select the cog icon on the right.
Go to the Custom Fields page to find your Email Issue custom field.
Click Configure.
To create a button that triggers the email sending action, go to the Buttons section at the bottom of the page. Click the Edit Buttons link.
Click Add New Power Actions™ and enter Send Email as the button name. Click Add.
Five links for this button are now displayed on the right of the page. The first three are the SIL™ scripts that control it. They are:
- The Condition Script. It contains the condition for the button visibility. The default value is visible (the user can see and click this button).
- The Screen Script. It allows you to determine if the email sending action requires additional data.
- The Action Script. It sends the email you want to the specified email addresses.

Step 3: Configure the Power Actions™ Screen Script

To send the email, configure the Power Actions™ Scripts.

The Condition Script can be configured to prevent certain users to send the emails. For more information, go to the Condition Script page.
The Screen Script is used to display a message to confirm the email sending action. This is a security measure to prevent an accidental click of this button.

To edit the script, click Screen Script on the Configure Email Issue page. Then enter the following code:

string[] ret;
ret = BA_createInput("Message", "You are about to send a email message to all members of this project.", true);
return ret;

This code displays a read-only message.

Step 4: Configure the Power Actions™ Script

The Action Script sends the email to selected users.

To edit the Action Script, click Script on the Configure Email Issue page. Then enter the following code:

string[] to = projectMembers(project);
string[] cc;
string subject = "JIRA Email Issue: " + summary;
string template = "template.tpl";
string language = "en_US";
print(attachments);
if (sendEmail(userEmailAddress(currentUser()), to, cc, subject, template, language, attachments))
{
 return "The email has been sent succesfuly";
}
else
{
 return "An error occured when sending the email.";
}

This code sends a template email to all the project members including the current user. For more information on sending an email using SIL™, go to the sendEmail page.

Create and rename to template.tpl the email template from the previous code to use it again in the following steps.

Step 5: Build the email template

After the plugin installation, a new Kepler General Parameters option is displayed.

Go to the option and select the katl-commons plugin from the Select plugin list.

A configuration Email Template Directory indicates the folder where the templates are stored. The directory path is relative to jira.home.dir/kepler.

The remaining part of the email configuration is extracted from the standard Jira configuration. You can find this on Administration > Mail Servers > SMTP Mail Server.

You can create a new template in this folder using your preferred text editor. To add certain issue field values to the template, use the $field$ notation, where field is the field name you want to enter into the text. Here is an example:

Email Template

Hello $recipient$,
 
This is a test template sent from $assignee$'s issue $key$. The summary for this issue is: $summary$.
This issue has the following fields:

 Type : $type$
 Priority : $priority$
 Labels : $labels$
 Status : $status$
 Resolution : $resolution$

 $key$ is described as follows: 
 $description$
 
This issue was created on $created$ and updated on $updated$. It's due date is: $dueDate$. The assignee is $assignee$ and the reporter is: $reporter$.

Best regards,
$reporter$

This email was automaticaly generated by the JIRA Blitz-Action plugin:
https://marketplace.atlassian.com/plugins/com.keplerrominfo.jira.plugins.blitz-actions
or
http://jira-plugins.kepler-rominfo.com. 
Please do not reply.

For more information, go to Email Templates and Mail Configuration.

Test

You can now test your custom field.

Go to the issues you selected in the first step of this recipe. The issue view now displays the Send Email button.

Click the Send Email button and confirm your email.

Click Execute to send the email.

Table of Contents

1 Problem
2 Solution

Power Suite Apps for Jira

Send an issue notification email from Power Actions™