Identify issues related to a service desk project

Owned by Deborah Scott
Last updated: Aug 23, 2024
2 min read

This use case combines a JQL Search Extensions keyword with Power Script’s SIL Manager and Scheduler to automatically add a label to issues from Support so they are easier to view by developers.

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Scenario

A development team isn’t resolving issues coming from support in the expected time.

Solution: Build a scheduled task that labels all issues linked to a support issue as support so that they will be visible in a Jira filter or a dashboard.

JSE keyword

linkedByIssueProject

PowerScripts features

SIL Manager and Scheduler

Method

  1. In Jira, go to Settings > Apps.

  2. In the Apps sidebar menu, under POWER SCRIPTS, select SIL Manager.

  3. On the SIL Manager page, select File > New file to create a new file.

  4. Add the following script to the file, and replace MyProject with your project details.

    string [] issues = selectIssues("project = MyProject AND linkedByIssueProject = SUPPORT AND (labels IS EMPTY OR labels != support)"); for(string i in issues) { %issueKey%.labels += "support"; }

     

  5. Enter a name for the file, then click the Save icon in the top menu to save the file.

  6. Select Power Apps Config in the left sidebar. The Power Apps Config menu displays.

  7. Select Advanced > Scheduler to display the Scheduled Jobs page.

  8. Click Schedule job. The Schedule new job window displays.

  9. Select Interval for the Job type. Alternatively, use a CRON expression to define the interval.

  10. Set the interval when the script should run, for example, 1h.

  11. Select the Edit icon in the Script field.

  12. Select the saved file from the list and click Select.

    JSE-Power-Scripts-select-ticker-tracker.png

  13. In the Schedule new job window, select the Run as user.

    JSE-Power-Scripts-schedule-new-job-support.png

     

  14. Click Save. Your saved scheduled job displays in the list of scheduled jobs. You can later edit or delete the job as required.

    Now, every 60 minutes, this script will run and add the label Support to any issues that match the JQL query used in the script.