{"type":"doc","content":[{"type":"expand","attrs":{"title":"Issues with license of the plugin"},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"Answer

Licensing issues must be raised with Atlassian directly, as they control licenses for paid-via-Atlassian plugins. We do not handle sales directly but through their Marketplace.

","nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"panel","parameters":{"macroParams":{"title":{"value":"Answer"}},"macroMetadata":{"macroId":{"value":"4db02646-d026-4303-b343-fdef54d491bd"},"schemaVersion":{"value":"1"},"title":"Panel"}}},"content":[{"type":"paragraph","content":[{"text":"Licensing issues must be raised with Atlassian directly, as they control licenses for paid-via-Atlassian plugins. W","type":"text"},{"text":"e do not handle sales directly but through their Marketplace.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}],"version":1}}}}]},{"type":"expand","attrs":{"title":"Versions compatibilty"},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"Answer

Refer Add-on and JIRA versions compatibility.

","nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"panel","parameters":{"macroParams":{"title":{"value":"Answer"}},"macroMetadata":{"macroId":{"value":"fd3eebcc-ae0a-4e1c-abe7-040ca85b821d"},"schemaVersion":{"value":"1"},"title":"Panel"}}},"content":[{"type":"paragraph","content":[{"text":"Refer ","type":"text"},{"text":"Add-on and JIRA versions compatibility","type":"text","marks":[{"type":"link","attrs":{"href":"https://appfire.atlassian.net/wiki/spaces/JMWE/pages/462127220/Installing+the+add-on+on+your+Jira+server#Installingtheadd-ononyourJiraserver-Add-onandJIRAversionscompatibility"}}]},{"text":".","type":"text"}]}]}],"version":1}}}}]},{"type":"expand","attrs":{"title":"Feature broke down after a version upgrade"},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"Check the following before raising a support ticket

Check these

","nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"panel","parameters":{"macroParams":{"title":{"value":"Check the following before raising a support ticket"}},"macroMetadata":{"macroId":{"value":"9ea81dc0-fbf2-4808-852d-fbd65e1a3243"},"schemaVersion":{"value":"1"},"title":"Panel"}}},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Check these","type":"text"}]}]}]}]}],"version":1}}}}]},{"type":"expand","attrs":{"title":"Error messages not visible in Service desk issues"},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"Check the following before raising a support ticket

Check these

","nestedContent":{"type":"doc","content":[{"type":"bodiedExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"panel","parameters":{"macroParams":{"title":{"value":"Check the following before raising a support ticket"}},"macroMetadata":{"macroId":{"value":"1c190a73-7049-40a3-a647-10d59f09b7db"},"schemaVersion":{"value":"1"},"title":"Panel"}}},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Check these","type":"text"}]}]}]}]}],"version":1}}}}]}],"version":1}

Cloud Migration Resources

FAQ