Support Requests

For any product support request, raise a ticket in our Support portal or reach us by email.

After receiving a support request for our apps, our team aims to respond within 24 hours. There may be delays only during weekends and public holidays. Our support policy is to assist our customers as quickly as possible. We will not be responsible for any delays caused by the customer or reasons beyond our control.

Service Level Agreement (SLA)

For details on our Product Support Service Level Agreement (SLA), refer the Marketplace Partner Program.

Fixes and improvements

There is no specific response time for bug and improvement requests, but they are reviewed regularly for consideration to be included in a future release. If you need a response urgently, change the issue type to a support request. Fixes and improvements are made in the next released version of the software based on need and capability.

Log a request with our support team.

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