This app captures analytics data and stores this in a private analytics database hosted by Amazon Web Services in the United States of America.

The app collects a limited amount of information in order to help us make decisions on where to invest for future releases. To improve the customer support experience, we do include the Support Entitlement Number (SEN).

You can opt out at any point by toggling the analytics option to "off" within the app's configuration screen.

Install

This data is collected each time the app is installed.

{
"event": {
"timestamp": "2018-06-13T21:11:16.993Z",
"created_at": "2018-06-13T21:11:17.056Z",
"id": "5b21887593f6770001d50479"
},
"eventInfo": {
"type": "install"
},
"hostInfo": {
"hostLicenseType": "DEVELOPER",
"hostVersion": "7.10.0",
"hostSEN": "SEN-L6669171",
"hostLicenseLevel": "100"
},
"pluginInfo": {
"pluginVersion": "7.0.0-SNAPSHOT",
"pluginLicense": "COMMERCIAL",
"pluginKey": "org.swift.jira.cot"
}
}

Uninstall

This data is collected each time the app is uninstalled.

{
  "event": {
    "timestamp": "2018-06-04T20:10:28.914Z",
    "created_at": "2018-06-04T20:10:29.234Z",
    "id": "5b159cb52f7949000177bf32"
  },
  "eventInfo": {
    "type": "uninstall"
  },
  "hostInfo": {
    "hostLicenseType": "DEVELOPER",
    "hostVersion": "7.10.0",
    "hostSEN": "SEN-L1111111",
    "hostLicenseLevel": "100"
  },
  "pluginInfo": {
    "pluginVersion": "7.0.0-SNAPSHOT",
    "pluginLicense": "COMMERCIAL",
    "pluginKey": "org.swift.jira.cot"
  }
}

Global Configuration

This data is collected when the administrator changes the app's global configuration.

{
  "event": {
    "timestamp": "2019-05-13T10:43:20.959Z",
    "created_at": "2019-05-13T10:43:21.162Z",
    "id": "5cd94a4961399d0001b2755c"
  },
  "eventInfo": {
    "type": "globalconfig",
    "settings": {
      "sendStatistics": false
    }
  },
  "hostInfo": {
    "hostVersion": "8.1.0",
    "hostEdition": 100,
    "hostIsEvaluation": false,
    "hostIsDataCenter": false,
    "hostSEN": "SEN-L13252795",
    "hostServerId": "JIRA-712A-54WE-YTRE",
    "jiraSoftware": {
      "hostLicenseType": "DEVELOPER",
      "hostMaxUsers": 100,
      "hostSEN": "SEN-L13252796"
    },
    "hostMaxUsers": 100,
    "hostLicenseType": "DEVELOPER",
    "jiraServiceDesk": {
      "hostLicenseType": "DEVELOPER",
      "hostMaxUsers": "10",
      "hostSEN": "SEN-L13252797"
    }
  },
  "pluginInfo": {
    "pluginKey": "org.swift.jira.cot",
    "isUnlimitedUsers": true,
    "pluginVersion": "7.2.0",
    "pluginLicenseError": "NONE",
    "isDataCenter": false,
    "isEvaluation": false,
    "isSubscription": false,
    "pluginLicenseType": "COMMERCIAL",
    "isMaintenanceExpired": false,
    "pluginLicenseSEN": "SEN-10324371"
  }
}

License Added

This data is collected when the user adds a new license to the app.

{
  "event": {
    "timestamp": "2019-04-10T22:17:57.169Z",
    "created_at": "2019-04-10T22:17:55.549Z",
    "id": "5cae6b9317ad5b0001577f73"
  },
  "eventInfo": {
    "type": "license-added"
  },
  "hostInfo": {
    "hostVersion": "7.12.3",
    "hostEdition": 10,
    "hostIsEvaluation": false,
    "hostIsDataCenter": false,
    "hostSEN": "SEN-L11800700",
    "hostServerId": "0bec442a-5ead-4674-a933-13e9be156592",
    "hostMaxUsers": 10,
    "hostLicenseType": "DEVELOPER"
  },
  "pluginInfo": {
    "pluginKey": "org.swift.jira.cot",
    "isUnlimitedUsers": true,
    "pluginVersion": "7.2.0",
    "pluginLicenseError": "NONE",
    "isDataCenter": false,
    "isEvaluation": true,
    "isSubscription": false,
    "pluginLicenseType": "COMMERCIAL",
    "isMaintenanceExpired": false,
    "pluginLicenseSEN": "SEN-L13426791"
  }
}

Migration

This data is collected when the app is upgraded.

{
  "event": {
    "timestamp": "2018-06-01T21:57:30.590Z",
    "created_at": "2018-06-01T21:57:31.163Z",
    "id": "5b11c14b67b0220001267621"
  },
  "eventInfo": {
    "migration": {
      "postfunctions": [
        {
          "customFieldsUsed": true,
          "attachmentUsed": false,
          "jqlused": false,
          "actingUserUsed": false,
          "substitutionVariableUsed": [],
          "conditionUsed": false,
          "commentsUsed": false,
          "transitionName": "In Progress",
          "type": "CREATEISSUE"
        },
        {
          "customFieldsUsed": true,
          "attachmentUsed": false,
          "jqlused": false,
          "actingUserUsed": false,
          "substitutionVariableUsed": [
            "parent_key"
          ],
          "conditionUsed": false,
          "commentsUsed": false,
          "transitionName": "Done",
          "type": "CREATESUBTASK"
        }
      ],
      "totalPostFunction": 2,
      "createIssuePostFunction": 1,
      "workflowInSystem": 31,
      "workflowUsingPostFunction": 1,
      "createSubIssuePostFunction": 1
    }
  },
  "hostInfo": {
    "hostLicenseType": "DEVELOPER",
    "hostVersion": "7.10.0",
    "hostSEN": "SEN-L1111111",
    "hostLicenseLevel": "100"
  },
  "pluginInfo": {
    "pluginVersion": "7.0.0-SNAPSHOT",
    "pluginLicense": "VERSION_MISMATCH",
    "pluginKey": "org.swift.jira.cot"
  }
}

Workflow

This data is collected when a post function is added or updated.

{
  "event": {
    "timestamp": "2018-06-05T19:54:38.193Z",
    "created_at": "2018-06-05T19:54:39.904Z",
    "id": "5b16ea7ffa31cf00016784ce"
  },
  "eventInfo": {
    "workflow": {
      "jqlused": false,
      "attachmentUsed": false,
      "customFieldsUsed": false,
      "type": "CREATEISSUE",
      "substitutionVariableUsed": [
        "parent_summary"
      ],
      "commentsUsed": false,
      "conditionUsed": false,
      "actingUserUsed": false
    }
  },
  "hostInfo": {
    "hostLicenseType": "DEVELOPER",
    "hostVersion": "7.10.0",
    "hostSEN": "SEN-L1111111",
    "hostLicenseLevel": "100"
  },
  "pluginInfo": {
    "pluginVersion": "7.0.0-SNAPSHOT",
    "pluginLicense": "VERSION_MISMATCH",
    "pluginKey": "org.swift.jira.cot"
  }
}

Log messages view

This data is collected when the log messages view in global configuration is updated.

{
  "event": {
    "timestamp": "2020-09-21T13:10:24.055Z",
    "created_at": "2020-09-21T13:10:24.106Z",
    "id": "5f68a64081df5b0001ec55b9"
  },
  "eventInfo": {
    "type": "log-messages-view",
    "details": {
      "action": "load",
      "logLevel": "",
      "dateRange": false,
      "message": false,
      "logMessagesCount": 47
    }
  },
  "hostInfo": {
    "hostVersion": "8.11.0",
    "hostEdition": 100,
    "hostIsEvaluation": false,
    "hostIsDataCenter": false,
    "hostSEN": "SEN-L14979417",
    "hostServerId": "JIRA-712A-54WE-YTRE",
    "jiraSoftware": {
      "hostLicenseType": "DEVELOPER",
      "hostMaxUsers": 100,
      "hostSEN": "SEN-L14979418"
    },
    "hostMaxUsers": 100,
    "hostLicenseType": "DEVELOPER",
    "jiraServiceDesk": {
      "hostLicenseType": "DEVELOPER",
      "hostMaxUsers": "10",
      "hostSEN": "SEN-L14979419"
    }
  },
  "pluginInfo": {
    "pluginKey": "org.swift.jira.cot",
    "isUnlimitedUsers": true,
    "pluginVersion": "7.5.0",
    "pluginLicenseError": "NONE",
    "isDataCenter": false,
    "isEvaluation": false,
    "isSubscription": false,
    "pluginLicenseType": "COMMERCIAL",
    "isMaintenanceExpired": false,
    "pluginLicenseSEN": "SEN-18694202"
  }
}

Error

This data is collected when an error occurs in configuration settings.

{
  "event": {
    "timestamp": "2020-09-20T03:49:58.498Z",
    "created_at": "2020-09-20T03:49:58.704Z",
    "id": "5f66d166e0cfd10001928b8f"
  },
  "eventInfo": {
    "type": "error",
    "error": "Received invalid configuration settings to save."
  },
  "hostInfo": {
    "hostVersion": "8.12.0",
    "hostEdition": 100,
    "hostIsEvaluation": false,
    "hostIsDataCenter": false,
    "hostSEN": "SEN-L14979417",
    "hostServerId": "JIRA-712A-54WE-YTRE",
    "jiraSoftware": {
      "hostLicenseType": "DEVELOPER",
      "hostMaxUsers": 100,
      "hostSEN": "SEN-L14979418"
    },
    "hostMaxUsers": 100,
    "hostLicenseType": "DEVELOPER",
    "jiraServiceDesk": {
      "hostLicenseType": "DEVELOPER",
      "hostMaxUsers": "10",
      "hostSEN": "SEN-L14979419"
    }
  },
  "pluginInfo": {
    "pluginKey": "org.swift.jira.cot",
    "isUnlimitedUsers": true,
    "pluginVersion": "7.5.0",
    "pluginLicenseError": "VERSION_MISMATCH",
    "isDataCenter": false,
    "isEvaluation": false,
    "isSubscription": false,
    "pluginLicenseType": "COMMERCIAL",
    "isMaintenanceExpired": true,
    "pluginLicenseSEN": "SEN-10324371"
  }
}

SPI migration

This data is collected when the app configuration data is moved between Jira instances using Configuration Manager for Jira.

{
  "keen": {
    "timestamp": "2020-09-20T03:28:40.996Z",
    "created_at": "2020-09-20T03:27:57.333Z",
    "id": "5f66cc3d90f58300012564a6"
  },
  "eventInfo": {
    "type": "SPI-migration",
    "settings": {
      "logLevel": "ERROR",
      "logRetentionPeriod": 90,
      "importMode": "RESTORE",
      "sendStatistics": true
    }
  },
  "hostInfo": {
    "hostVersion": "8.10.0",
    "hostEdition": 100,
    "hostIsEvaluation": false,
    "hostIsDataCenter": false,
    "hostSEN": "SEN-L14979417",
    "hostServerId": "BRB3-43A9-DMB7-IN0W",
    "hostMaxUsers": 100,
    "hostLicenseType": "DEVELOPER"
  },
  "pluginInfo": {
    "pluginKey": "org.swift.jira.cot",
    "isUnlimitedUsers": true,
    "pluginVersion": "7.6.0-SNAPSHOT",
    "pluginLicenseError": "NONE",
    "isDataCenter": false,
    "isEvaluation": false,
    "isSubscription": false,
    "pluginLicenseType": "COMMERCIAL",
    "isMaintenanceExpired": false,
    "pluginLicenseSEN": "SEN-18694202"
  }
}

Create on Transition for Jira

Analytics Information - 7.x