How to prevent duplicate issue creation
How to prevent duplicate issue creation
Description
There are cases when the same transition could be run multiple times, for instance, for transitions following re-opening an issue. Or perhaps other processes or users may have already created the issue. If there is a well-defined way to know that the desired issue has already been created, then you can use the conditioning support to prevent the creation. For instance, a JQL query can use your criteria to determine the existence of the issue and the condition can be set to use that information.
See How to create multiple issues - advanced example for techniques to prevent duplication.
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