Bulk Association from Jira

This page guides you on how to use the bulk associate feature to associate your Jira issue with multiple Salesforce object records.

To use the bulk associate feature:

• You must be a Jira user with Edit Issue permission. 

• You must have a connection to Salesforce. If you don’t have a connection to Salesforce, see Setting up a connection to Salesforce for instructions.

• An administrator must have bound the Jira project to a Salesforce connection.

Configure the bulk association

1. Open a Jira issue, and from the Salesforce section, click Associate > Bulk Associate.

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   The Bulk Salesforce Associate page opens to Step 1 of 3: Select Salesforce records.

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2. Under the Salesforce Object Records heading, select an object type from the Object Type dropdown. The list of available object types appears. To further refine your search, enter a search term in the Search for Records field.

3. Select the objects to associate with the Jira issue. Click a page number or Next to move through the pages of results.
   If you select an object from one object type and attempt to change to another object type, you will see a message indicating that your selected object records will be lost. Click Yes to continue to the new object type, or No to return to the current object type.

4. Click between Results and Selected records to move between the list of all results that match your search and the list of selected objects.

5. Once you have selected all the objects you want to associate with your Jira issue, click Next in the lower left side of the page.

6. Review the selected objects. If the selected objects are correct, click Next in the lower left corner to proceed to Step 2 of 3: Overview.

7. Confirm the objects you have selected are the ones you want to associate with the Jira issue. If you need to make a change, click Back to return to the Step 1 of 3 page. Otherwise, click Bulk Associate to associate your selected objects to the Jira issue. Depending on the number of objects you are associating with this Jira issue, this can take some time to complete.

8. When successful, you will see a success message indicating the number of successful associations between the Salesforce objects and the Jira issue. If the association is not successful, you will see a message indicating the number of Salesforce record that were not associated. Click Contact support in the message box to proceed to Support where you can submit a ticket.

9. Click Finish to return to the Jira issue.