Associate a Salesforce Object from Jira

This page explains how to associate a Jira Issue with a Salesforce Object and then push data from Jira to Salesforce or pull data from Salesforce to Jira.

To associate push or pull data:

• You must be a Jira user with the Edit Issue permission. 

• Your administrator must have bound the Jira project to a Salesforce connection.

Guide

1. In a Jira issue, look under the Salesforce section on the right side of the screen.
   If you have the new Jira issue view enabled, click Associate or create a record.

   Open

   

   If not, skip to Step 2.

2. Click Associate.

   Open

   

3. The Associate Salesforce Object window pops up.

4. In the Search Salesforce text field, type in a word from the Salesforce Object you want to associate the Jira Issue with.

5. Click Associate.

6. The Salesforce Object you associated will appear in the list in the Salesforce section:

View Salesforce Object options

Click on the listed Salesforce Object and several options appear.

• Details - Click to view a popup window of various details of this Salesforce Object.

• Configure - Click to configure this association. View Configuring an association for more information.

• Push - Click to synchronize data from Jira in Salesforce.

• Pull - Click to synchronize data from Salesforce in Jira.

• Unlink - Click to break the association of this Jira Issue with the Salesforce Object.

Known limitations

Each Jira issue can be associated with a maximum of 300 Salesforce records only due to a storage limitation imposed by Jira.

Next steps

You may want to:

• Install the Salesforce Package for Salesforce & Jira Cloud Connector

Related information

• Configuring an association

• Working with attachments