Step 2: Set up Chat for JSM integration

Once you have configured your WhatsApp Business app on Meta’s platform, you can copy and paste the required parameters into the Chat for JSM settings.

Video guide: Setting up Chat for JSM settings

Watch the video below for a step-by-step guide, or follow the written instructions to complete the setup.

Prerequisites

For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:

• You have set up an open portal to allow anyone to access your portal. 

• You're aware of the 24-hour rule according to WhatsApp Business Policy.

Steps

1. Open your project, and click Project Settings > Chat for JSM > Integrations > WhatsApp Business.

   Open

   

2. Follow the detailed instructions below to add the necessary parameters:

   • System User Access Token

   • Phone Number ID

   • App Token

   • App Secret