HelpDesk+ & Chat for JSM Integration
- Derya Özdemir
Would you like to transform your customer support from a reactive firefighting squad to a proactive, customer-centric dream team? If the answer is yes, we recommend integrating Chat for Jira Service Management and HelpDesk+ to achieve just that.
What's it handy for?
Imagine a customer lands on your website and has a question about your product. They initiate a chat conversation with Chat for JSM’s live chat feature, and their query is instantly transformed into a JSM ticket. This ticket is then routed to the appropriate support agent. Thanks to HelpDesk+ integration, which connects your JSM instance with your preferred communication platform, the agent can address the issue directly from their Slack or Microsoft Teams channel.
With HelpDesk+, agents have access to all conversation history and ticket details in a one-stop shop. This eliminates the need to switch between different tools, saving time and increasing efficiency.
See it in action
Watch this 4-minute video to discover the possibilities:
Questions?
Enjoy the integration, and feel free to share your feedback with us! For more information, refer to the product documentation.