Intro to Chat for JSM Cloud

Owned by Derya Özdemir
Last updated: Mar 06, 2024
3 min read

Welcome to Chat for Jira Service Management!

An easy-to-use live chat app for real-time customer support. With Chat for JSM, you can have real-time conversations, achieve faster support request resolution, and attain higher customer satisfaction.

Chat for JSM offers you:

 

 

A Live Chat Solution

Add a live Chat Widget to your website or Jira Customer Portal. Customize it to fit your brand, enrich it with a variety of features, and start typing!

Seamless Jira Integration

Get auto-created Jira issues every time a customer sends a message using the Chat Widget.

Dedicated Agent Workspace

Chat with customers and handle all requests via the agent-friendly dashboard. Quickly solve tickets without ever leaving Jira.

  • Customizable Chat widget

  • Knowledge Base integration

  • All-in-one dashboard

  • Online/Offline schedule

  • Filled issue details

  • Pre-chat form

  • Live chat view

  • Seamless WhatsApp Business Integration

  • Sound and visual notifications

Here is a quick review of Chat for JSM’s main components:

Live Chat Widget

The Chat Widget is what greets your customers when they turn to you in need of assistance.

You can add it to your customer portal or any website, change the colors to match your brand, add features like knowledge base integration, and handle support requests within JSM.

Chat Issue View

On the Jira issue pages, the Chat Information field lets support agents see the details of a conversation, such as where the conversation was started, the customer’s location, and more. Moreover, agents can respond to the conversation directly by posting a comment on the issue page.

Chat Dashboard

Located on Jira Projects, Chat Dashboard is a multi-dimensional tool created for support agents. It brings the Jira dashboard, issue view, and chat requests together, making customer requests a breeze to manage.