Live Chat Widget
This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.
The Chat Widget is an elegant addition to your customer support channel that is perfect for a multitude of use cases. You can add one to your customer portal or any website, customize it with your company logo and brand colors, and resolve support requests quickly within JSM.
To gain a quick understanding of its look, feel, and function, take a look at the below, showing a conversation happening in real-time, with the agent replying through the Chat Dashboard:
NOTE FOR AGENTS: Keep in mind that when you post a message to Chat, it always ends up as a comment on an issue. It doesn't matter if you respond to the customer through the chat interface or with a regular comment on the issue page—the result is always the same.
Now that you have a good understanding of the tool, let’s start configuring it: