Scenario

If you encounter this message, there are some simple configuration changes you'll need to make.

Open

What's happening?

The Comala Document Approval app system user Comala Approvals for Confluence Cloud user does not have permission for the content. 

This may be due to one or more of the following:

The most common problem happens when the permissions have been changed at the page level. In this case, you need to assign the right permissions to the app user manually.

Global Permissions and scope of the app

Each app for Confluence Cloud (like Comala Document Approval) has to be configured with a specific scope.

Scopes allow an app to request a particular level of access to an Atlassian product

This configuration is done automatically when the app is installed adding the Comala Approval Control app system user Comala Approvals for Confluence Cloud.

In the View Global Permissions screen, the app system user is added as an individual user with the Create Space(s) global permission.

Open

In rare cases, a permission problem may occur where a global administrator has changed the scope of the app and/or the permission for the app system user.

Space Permission for the app system user

The Comala Document Approval app system individual user Comala Approvals for Confluence Cloud may not have the required permissions for the space.

Solution

In the space settings Permissions screen the app system user should have all the individual user permissions except Restrictions Add/Delete; Mail Delete and Space Export. 

The system app user permissions for the space may have been changed due to a change in the global permissions or the individual space permissions.

Permissions at Page Level

The Comala Document Approval system user needs edit permissions, so it can save the information associated with each page.

Solution

If you have restricted the edit permission on a single page

• we automatically add those missing permissions for you if the approval has been previously added and applied prior to the restrictions

• if the approval is added after the restrictions then you may need to add the permission for the app.

If the restrictions are inherited from a parent page you will have to manually add the Comala approvals system user directly to the page permissions screen.

In either case, the dialog displays an error. You may also see the initial warning (top of this page).

Getting Help

If that doesn't work, please submit a ticket and we will look into it!