Adding assets to JSM customer portals

By adding assets to the JSM customer portal, customers can select the assets associated with their requests and view their details, allowing for better communication and faster issue resolution. This documentation outlines the steps involved in adding assets to JSM customer portals using the asset custom field.

Prerequisites

Before you proceed with adding assets to your JSM customer portal, ensure that you have:

1. Jira Service Management (JSM) project access with administrative permissions.

2. Created an asset custom field. Here’s how.

Add asset custom field to the JSM customer portal

To add the asset custom field you’ve created to the JSM Customer Portal, follow these steps:

1. Open your JSM project.

2. Navigate to Project Settings.

3. Click Request Types and select the Request Type for which you want to add the asset custom field. For example, you can add a Computer Assets custom field to the Get IT help request type.

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4. Click Request Form to open the form designer.

5. Drag and drop the asset custom field onto the form.

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6. Click Save Changes.

Now, when customers and users want to raise a ticket, the asset custom field you’ve just added will appear like this:

The ticket with the asset information will appear like this: