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Step-by-step
Open the Dev Console tool (F12 on a PC or ⌘+⌥+i on a Mac).
Go to the Network tab in the Dev Console.
Choose the XHR tab.
Refresh a page and reproduce the issue.
Sort by time (click it twice) to show the longest loading times first.
Right-click anywhere on the list to save the file.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Screenshot%202022-03-03%20at%2016.49.07.png?version=2&modificationDate=1710137557448&cacheVersion=1&api=v2&width=775&height=451)
If there are any items marked in red please click on the items one by one and take screenshots (please enlarge the Dev tool window to make the data visible). Share the files in the support ticket.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2009.16.23.png?version=2&modificationDate=1710137554223&cacheVersion=1&api=v2&width=759&height=629)
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2009.16.40.png?version=2&modificationDate=1710137553815&cacheVersion=1&api=v2&width=757&height=625)
Share the HAR file in the support ticket.
Share the screenshots in the support ticket.
Step-by-step
Open the Dev Console tool (F12 on a PC or ⌘+⌥+i on a Mac).
Go to the Performance tab in the Dev Console.
Click the record button.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2008.55.05.png?version=2&modificationDate=1710137556340&cacheVersion=1&api=v2&width=706&height=602)
Reproduce the issue while the profile is being recorded.
Please keep the tab open in the foreground until the recording finishes!
Once the page loads (the problem is reproduced) click Stop.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2008.58.49.png?version=2&modificationDate=1710137555752&cacheVersion=1&api=v2&width=706&height=601)
Save profile.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2008.59.18.png?version=2&modificationDate=1710137555252&cacheVersion=1&api=v2&width=706&height=601)
Send us the file. It is a good idea to compress it before sending it.
Problems loading a blank page, a button that is not working, or unexpected behavior while using the plugin
Step-by-step
Open the Dev Console tool (F12 on a PC or ⌘+⌥+i on a Mac).
Go to the Console tab in the Dev Console.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2009.17.29.png?version=2&modificationDate=1710137553337&cacheVersion=1&api=v2&width=706&height=584)
Right-click anywhere on the list, "Save as" and attach the screenshot to the support ticket.
if there are any items marked in red please expand (by clicking on the item) and take a screenshot (see above).
In the support ticket:
Share the file
Share the screenshots
Step-by-step
Open the Dev Console tool (F12 on a PC or ⌥+⌘+i on a Mac).
Go to the Network tab in the Dev Console.
Choose the XHR tab.
Refresh the page and reproduce the issue.
Sort by time (click it twice) to show the longest loading times first.
Right-click anywhere to save the file.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image_2020-11-24_12-51-35.png?version=2&modificationDate=1710137551722&cacheVersion=1&api=v2&width=706&height=527)
If there are any items marked in red please click on the items one by one and take screenshots (please enlarge the Dev tool window to make the data visible). Share the files in the support ticket.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image_2020-11-24_12-52-19.png?version=2&modificationDate=1710137551115&cacheVersion=1&api=v2&width=706&height=391)
Share the HAR file in the support ticket.
Share the screenshots in the support ticket.
Step-by-step
Open the Dev Console tool (F12 on a PC or ⌥+⌘+i on a Mac).
Go to the Performance tab in the Dev Console.
Click the record button.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image_2020-11-24_12-49-47.png?version=2&modificationDate=1710137552900&cacheVersion=1&api=v2&width=706&height=524)
Reproduce the issue while the profile is being recorded.
Please keep the tab open in the foreground until the recording finishes!.
Once the page loads(the problem is reproduced) click Stop.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image_2020-11-24_12-50-33.png?version=2&modificationDate=1710137552553&cacheVersion=1&api=v2&width=706&height=527)
Save profile.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image_2020-11-24_12-51-02.png?version=2&modificationDate=1710137552138&cacheVersion=1&api=v2&width=706&height=526)
Send us the file. It is a good idea to compress it before sending it.
Problems loading a blank page, a button that is not working, or unexpected behavior while using the plugin
Step-by-step
Open Dev Console tool F12 on a PC or ⌥+⌘+i on a Mac.
Go to the Console tab in the Dev Console.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image_2020-11-24_12-53-34.png?version=2&modificationDate=1710137550692&cacheVersion=1&api=v2&width=706&height=312)
Right-click anywhere on the list, "Save as" and attach the screenshot to the support ticket.
if there are any items marked in red please expand and take a screenshot (see above).
In the support ticket
Share the file
Share the screenshots
Step-by-step
Open the Dev Console tool (F12 on a PC or ⌥+⌘+K on a Mac).
Go to the Network tab in the Dev Console.
Refresh the page and reproduce the issue.
Choose the XHR tab.
Right-click anywhere to save the file.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2011.48.48.png?version=2&modificationDate=1710137548812&cacheVersion=1&api=v2&width=706&height=619)
If there are any items marked in red please click on the items one by one and take screenshots (please enlarge the Dev tool window to make the data visible).
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2011.51.48.png?version=2&modificationDate=1710137548321&cacheVersion=1&api=v2&width=706&height=620)
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2011.52.28.png?version=2&modificationDate=1710137547804&cacheVersion=1&api=v2&width=706&height=401)
Share the HAR file in the support ticket.
Share the screenshots in the support ticket.
Step-by-step
Open the Dev Console tool (Shift + CTRL + J on a PC or ⌥+⌘+K on a Mac).
Go to the Performance tab in the Dev Console.
Click the record button.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2011.42.19.png?version=2&modificationDate=1710137550204&cacheVersion=1&api=v2&width=706&height=620)
Reproduce the issue while the profile is being recorded.
Please keep the tab open in the foreground until the recording finishes!
Once the page loads(the problem is reproduced) click Stop.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2011.43.08.png?version=2&modificationDate=1710137549752&cacheVersion=1&api=v2&width=706&height=620)
Save profile.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2011.44.27.png?version=2&modificationDate=1710137549329&cacheVersion=1&api=v2&width=706&height=622)
Send us the file. It is a good idea to compress it before sending it.
Problems loading a blank page, a button that is not working, or unexpected behavior while using the plugin
Step-by-step
Open the Dev Console tool (F12 on a PC or ⌥+⌘+K on a Mac).
Go to the Console tab in the Dev Console.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2012.01.02.png?version=2&modificationDate=1710137547359&cacheVersion=1&api=v2&width=706&height=518)
Right-click anywhere on the list, and export all to a file.
if there are any items marked in red please expand and take a screenshot.
In the support ticket:
Share the file
Share the screenshots
Step-by-step
Open Dev Console (⌥ + ⌘ + C).
Go to Network tab in the Dev Console.
Choose the XHR tab.
Refresh the page and reproduce the issue.
Sort by time to show the longest loading times first.
Right-click on an item on the left to save the file.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2010.13.30.png?version=1&modificationDate=1710137544999&cacheVersion=1&api=v2&width=706&height=643)
Export to HAR file.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2010.13.52.png?version=2&modificationDate=1710137544491&cacheVersion=1&api=v2&width=706&height=642)
If there are any items marked in red and take a screenshot - please enlarge the Dev tool window to make the data visible.
Click on an item to expand.
Go to the Headers tab.
Take a screenshot.
Repeat for all relevant items.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2010.18.13.png?version=2&modificationDate=1710137544014&cacheVersion=1&api=v2&width=706&height=499)
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2010.18.34.png?version=2&modificationDate=1710137543487&cacheVersion=1&api=v2&width=706&height=500)
Share the HAR files in the support ticket.
Share the screenshots in the Support ticket.
Step-bypstep
Enable the Developer Menu - in the Browser (Safari Menu> Preferences) and select Advanced Tab.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image2020-12-7_11-51-48.png?version=2&modificationDate=1710137546875&cacheVersion=1&api=v2&width=784&height=400)
Open Dev Console tool ⌥ + ⌘ + C.
Go to the Timelines tab in the Dev Console.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/image2020-12-7_11-58-22.png?version=2&modificationDate=1710137546356&cacheVersion=1&api=v2&width=1053&height=400)
Click the record button.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2009.49.06.png?version=2&modificationDate=1710137545922&cacheVersion=1&api=v2&width=32&height=29)
Reproduce the issue while the profile is being recorded.
Please keep the tab open in the foreground until the recording finishes!
Once the page loads (the problem is reproduced) click Stop and Save profile.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2009.49.29.png?version=2&modificationDate=1710137545437&cacheVersion=1&api=v2&width=32&height=29)
Send us the file. It is a good idea to compress it before sending
Problems loading a blank page, a button that is not working, or unexpected behavior while using the plugin
Step-by-step
Open Dev Console (⌥ + ⌘ + C).
Go to the Console tab in the Dev Console.
![](https://appfire.atlassian.net/wiki/download/thumbnails/297833920/Zrzut%20ekranu%202020-11-24%20o%2010.19.08.png?version=2&modificationDate=1710137542968&cacheVersion=1&api=v2&width=706&height=500)
Attach the screenshot to the support ticket.