I need issue-specific SLA actions!

Owned by Derya Özdemir
Last updated: Nov 10, 2022
2 min read

Context: A developer needs a deadline extension for a specific issue but doesn’t want to change the SLA configuration as that would affect all of their issues.

Use Case: As a developer, I typically need 5 days to finish an issue, which is reflected in my SLA configurations. However, one of the latest issues I’ve been working on has proved itself to be a pain in the neck, and 5 days won't cut it. However, I don't want to change the Target Date from SLA configurations to extend the deadline, as this would affect all of my issues. I need to solve this problem on the issue level.

Solution: Using the Time to SLA Issue Actions menu to Reset the SLA!

With Time to SLA, it’s possible to set issue-specific actions for your selected SLAs. With the Issue Actions dropdown menu, you can use the Reset an SLA, Undo Reset SLA, Where is my SLA?, and Recalculate SLA actions.

To solve the problem described above, let’s use the “Reset SLA” action.

How to use the “Reset SLA” action

  1. Go to the issue you want to reset on Jira Cloud.

  2. Click icon on top of the Details menu.

  3. Click Time to SLA Issue Actions > Actions > Reset SLA.

  4. Select the SLA(s) you want to reset.

  5. Select a reset date. If you leave this box blank, the SLA(s) will be reset immediately.

  6. Click Proceed.

The beauty of this feature is that the resets you define here won't interfere with the ones you've defined in SLA configurations.