How to re-establish notifications after app re-install

Owned by Michal Przeworski
Last updated: Nov 15, 2024 by Megan Storie
2 min read

Overview

If a user decides to uninstall the Jira Integration+ app from Slack and then reinstall it later, they may experience issues with notifications not appearing correctly in certain channels. This guide outlines the steps to troubleshoot and resolve these notification issues effectively.

Step 1: Verify the Webhook in Jira

  1. Check for Existing Webhook
    Start by verifying whether a webhook exists in Jira for the Slack integration:

    • Navigate to your Jira settings and locate the webhook associated with Slack notifications.

    • Even if the webhook is present, it can have been corrupted during reinstallation.

  2. Re-create the Webhook

    • Delete the existing webhook to ensure any potential corruption is removed.

    • Add a new webhook in Jira following the standard setup process for Slack integration.

This step is essential to re-establish a clean and functional connection between Jira and Slack.

Step 2: Reconfigure Notifications in Slack

  1. Access Channel Configuration

    • In Slack, use the /jira-plus configure command within the affected channel to open the configuration options for notifications.

    • Carefully reconfigure your notification settings as needed, ensuring they align with your preferences and requirements for that specific channel.

  2. Verify Webhook Presence in Jira

    • Confirm that the newly added webhook is visible in Jira and is correctly linked to the Slack integration.

Step 3: Re-add the Bot to the Affected Channel (if Necessary)

If the previous steps have been completed successfully but notification issues persist, the root cause might be with the Jira Integration+ bot in the specific channel. This can happen if, during the reinstallation, the bot loses its connection to the channel despite appearing to be added.

To restore the connection:

  1. Open Channel Details

    • Go to the Slack channel experiencing notification issues and click on the channel name to open the channel details.

  2. Access Integrations

    • In the channel details sidebar, click the Integrations tab.

  3. Add Jira Integration+

    • Select Add an App within the Integrations section.

  4. Search for Jira Integration+ and click Add to reintegrate the app with this channel.

By following these steps, the Jira Integration+ bot should reconnect to the channel, and notification functionality should be restored.

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