Infinite loading screen while trying to create a new Jira issue - Slack Integration+ for Jira

Owned by Mariusz Graj, created
Last updated: Nov 11, 2024 by Megan Storie
1 min read

 Problem

There are situations where Slack Integration+ for Jira fails to create a new Jira issue, and the loading screen hangs forever:

Zrzut ekranu 2024-11-7 o 14.21.10-20241107-132116.png

 Solution

To investigate this issue, check the following settings:

  1. Does the user trying to create a new Jira issue have relevant permissions in the Jira project?

  2. Does the main authorized user have relevant permissions in Jira?

  3. Are there any fields with hundreds or thousands of possible values in Jira issue-type screens?

Each time a user selects a specific issue type, the app must retrieve all associated fields. For example, if one field contains 10,000 values to choose from, the integration has to load all of them, which can lead to timeouts or exceed the allowed size of JSON files, going beyond the limits that the integration can handle.

  1. If you identify a field with excessive values, try excluding it from the issue type screen in Jira and then check if Slack Integration+ for Jira functions as expected.

  2. These timeouts and limits are set for a reason: higher limits can make the integration impractical if, for example, it took 2 minutes to create a new Jira issue using Slack Integration+ for Jira.