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Copy of Ticket volume by support channel

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Report purpose: Determine the Number of tickets coming in for support via different Channels

Instructions

The report is created using Reports and Timesheets for Jira app

  1. Go to Jira > Reports and Timesheets > Custom Report

  2. Change the report type to Chart > Bar

  3. Click on the fields in the left hand side fields selector to add them to the report

    1. X-Axis => Service desk: Request Channel Type.

    2. Y-Axis => Common: Count of Issues

  4. Click Run

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