Upgrade to the latest Atlassian release of the Jira software version 9.4.11, 9.10.2, 9.11.1 or higher, which includes the MySQL 8.x fix, and the ActiveObjects library upgraded to version 5.0.3. Refer to Issues resolved in 9.4.11.
Ticket volume by support channel
Report purpose: Determine the Number of tickets coming in for support via different Channels
Instructions
The report is created using Reports and Timesheets for Jira app
Go to Jira > Reports and Timesheets > Custom Report
Change the report type to Chart > Bar
Click on the fields in the left hand side fields selector to add them to the report
X-Axis => Service desk: Request Channel Type.
Y-Axis => Common: Count of Issues
Click Run