Below are some answers to questions we're commonly asked about creating SLAs. For help with something we haven't addressed, please contact us.
🤔 I defined my SLA configurations, but I can’t see the SLA Panel on my issues. What could be the reason?
There can be a number of reasons. Let’s go over them all, with the help of a handy checklist:
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Still can’t see the SLA Panel? No worries. Our support team can help.
🤔 I can’t see the SLA Panel on my existing issues. What should I do?
To see the SLA Panel on your existing issues, you need to recalculate the SLA data. Navigate to SLA for the existing issue menu, enter a JQL condition for the recalculation, and click Generate.
🤔 My SLA shows incorrect data / isn’t behaving the way I want it to. What could be the reason?
Let's imagine, for illustration, that your SLA didn't end when it ought to have. In that scenario, try these:
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You can adapt these to your specific situation. If the error persists, contact our Support Team.
🤔 I’ve set notifiers but I’m not receiving any notifications. Why?
If you’re sending emails, you should check if the email is in the Spam folder. Or it could be because the recipients or groups you’ve chosen might have been deleted.
You should also make sure that the parameters you put in the subject or body are correct. If you're using our functions, you can check the related documentation.
🤔 I’m getting too many update notifications, which makes it difficult for me to keep track of important information in my SLA history. How can I fix this?
We recommend you set a higher target date refresh interval number to solve that problem. Here’s how.