changes.mady.by.user Derya Özdemir
Saved on Oct 27, 2022
Saved on Nov 01, 2022
In this section, we have gathered information that may help you improve your SLA management experience.
FAQ: SLAs
FAQ: Calendars
FAQ: Recalculation
FAQ: SLA Reports
I need issue-specific SLA actions
I need a reset
I need to recalculate SLAs for existing issues
I need next business day SLAs
I want to send custom SLA notifications to Slack
I need to overcome the time zones
I want transparency
I need to start the SLA when an issue is opened and end it is when resolved
I want to configure Time to First Response and Time to Resolution SLAs
I want SLAs to be reset when reassigned
I want to migrate
I want to keep the old while adding new