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🤔 Context: A Development Team Manager wants to be notified before the issue is exceeded. 🌧️ User Problem: As a Development Team Manager, I want to be notified via email before an issue will be exceeded so that I can stay on top of issues and manage my team accordingly. ☔ Solution: Using Time to SLA’s email notifications! |
With Time to SLA , you can set send notifications that are tailored to your specific needs. We also have automated email notifications for newly created SLA configurations. When an SLA is created and starts counting down on an issue, you’ll receive notifications when:
SLA reaches 50% of its duration
SLA reaches 75% of its duration
You can change the frequency of these notifications or edit them, as well as create completely new onesto the right people at the right time. When you first define an SLA, two notifications are automatically created. These notifications alert you when reaching predefined milestones within the SLA timeframe. The first notification triggers at 50% of the SLA duration, and the second one triggers at 75%. You can also create notifications according to your unique use case.
Stay informed: For example, receive timely alerts when SLAs are breached, nearing breach, or have been breached for a specified duration.
Integrate with your workflow: Send notifications via email or Slack to seamlessly integrate with your team's communication channels.
Customize notifications: Tailor alerts to your specific needs by defining notification frequency, recipients, and actions.
Prioritize critical issues: Associate notifications with different goals to ensure that high-priority issues receive immediate attention.
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For more information, rRfer refer to the related documentation: Set a Notifier for an SLA. |