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  1. Go to Jira > Reports and Timesheets > Custom Report

  2. Select the report type List (selected by default)

  3. Click on the fields in the left hand side fields selector to add them to the report

    1. Project > Project Name

    2. Users >Current Assignee Name

    3. Service Desk > Time to first response Actual: Elapsed, Time to first response: Remaining, Time to first response: Target, Escalated Contact: Name.

    4. Click on the Field settings icon for Time to first response Actual: Remaining

      1. Change the Unit = Hours, Aggregate = Average

        Image RemovedART_Time_to_firstresponse_fields.jpgImage Added

  4. Click Run

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  1. ART_Timeto_firstresponse_report.jpgImage Added

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