Upgrade to the latest Atlassian release of the Jira software version 9.4.11, 9.10.2, 9.11.1 or higher, which includes the MySQL 8.x fix, and the ActiveObjects library upgraded to version 5.0.3. Refer to Issues resolved in 9.4.11.
Time to first response by assignee
Report purpose: Compare average time taken by an assignee to send the first response
Instructions
The report is created using Reports and Timesheets for Jira app
Go to Jira > Reports and Timesheets > Custom Report
Select the report type List (selected by default)
Click on the fields in the left hand side fields selector to add them to the report
Project > Project Name
Users > Current Assignee Name
Service Desk > Time to first response Actual, Time to first response, Time to first Target
Click on the Field settings icon for Time to first response Actual
Change the Unit = Hours, Aggregate = Average
Click Run