HelpDesk+

Owned by Derya Özdemir
Last updated: Aug 12, 2024
2 min read

This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.

Canned Responses Pro and HelpDesk+ have joined forces to streamline your support workflow, saving you hours and ensuring consistent, helpful communication.

What is HelpDesk+?

HelpDesk+ bridges the gap between Slack and Jira Service Management, allowing users to request and manage tickets directly within Slack and equipping teams with an AI-powered chatbot.

How does it work with Canned Responses Pro?

After installing both apps and enabling the Canned Responses Pro integration, Slack users can easily access the full list of templates from both platforms. On the 'Add a comment' screen in Slack, users will find an option to view the entire template list. Once selected, a menu will display all available templates, allowing users to choose and populate the comment box with the desired template. Users can then proceed to edit or submit the message as usual.

Canned Responses Pro integration disabled
Canned Responses Pro integration enabled

Please note that, at present, the Insights feature of Canned Responses Pro does not track or count the canned responses used through this integration.

Requirements and Configuration

This integration feature is available for Jira Service Management Cloud. To use this feature, you must have both HelpDesk+ and Canned Responses Pro Templates for Jira installed in your Jira instance and HD+ configured in Slack.

The integration is disabled by default. To activate it:

  1. Navigate to your HelpDesk+ Settings in the Nextup.ai account portal.

  2. Navigate to Plugins, and check the box next to Show Canned Responses (Jira Cloud only).

  3. Click Save Settings.

Want to learn more?