Chat for JSM

Owned by Derya Özdemir
Last updated: Dec 13, 2024
2 min read

This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.

Canned Responses Pro is all about saving you time and effort when crafting consistent, helpful responses to your customers. Now, you can take your efficiency even further with our seamless integration with Chat for JSM.

What is Chat for JSM?

Chat for JSM is a popular app that brings real-time chat support directly to your customer portal and website. Customers can get immediate help without leaving the page, and agents can resolve issues quickly within familiar Jira workflows.

How does it work with Canned Responses Pro?

Canned Responses Pro templates are instantly accessible right within the Chat for JSM dashboard. Simply click the Canned Responses icon, choose the perfect template for your situation, make any necessary adjustments, and send! No more wasting time typing out repetitive responses.

Requirements and Configuration

This integration feature is available for Jira Service Management for Jira Cloud. To use this feature, you need to have both Chat for Jira Service Management and Canned Responses Pro Templates for Jira installed in your Jira instance.

Once both apps are installed, agents will see Canned Responses Pro within the Chat Dashboard.

An agent using a Canned Responses template on the Chat Dashboard.

Want to learn more?