Change General Settings

Owned by Derya Özdemir
Last updated: Oct 25, 2023
2 min read

This page is about Time to SLA for Jira On-Prem.

Within the General Settings tab, you can set:

  • A default time format.

  • Visibility of the Overview Tab and SLA Panel.

  • SLA status labels.

  • Default values for notifier subjects and content.

On this page, you will learn how to set general settings for Time to SLA.

How to Change General View and Visibility

1. Click on Time to SLA in the header menu to see the TTS menu.

2. Go to Settings > General tab.

3. Select a Time Format.

Long format: Displays the duration with day/hour/minute/second units and full localized unit labels.

Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels.

Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels.

7. Enter Overview Tab JQL.

The Overview Tab will only be visible on issues relevant to the JQL that you enter.

8. Enter SLA Panel JQL.

9. Enter Issue Menu JQL.

10. Click Save.

How to Change SLA Status Labels

1. Tick Use i18n keys if you want to see the translated texts according to the local language of the Jira instance. 

2. Enter SLA Status Labels.

3. Click Save.