Canned Responses Pro vs. Built-in JSM canned responses
- Iryna Ihnatiuk
- Derya Özdemir
Atlassian has introduced a new built-in canned responses feature for JSM Cloud. While this feature covers the basics, teams focused on maximizing efficiency might require more than what it offers.
Below, we present a detailed comparison to illustrate how Canned Responses Pro can help you take your service desk efficiency to the next level.
| Canned Responses Pro | JSM Cloud |
|---|---|---|
Supported Apps |
|
|
Templates for comments | ||
Separate templates for internal notes and public replies | ||
Templates for the description field | ||
Unlimited templates |
(No limits!) | (Max: 100 templates) |
No character limit for a template | ||
Automated Actions | ||
Signatures |
(very limited) | |
Statistics & Insights | ||
Jira editor support | ||
Variables for fields |
(very limited) | |
Attachments in templates | ||
Mentioning users | ||
Visibility scope |
(Global, group, multiple projects, personal) |
(Single project, personal) |
Permissions | ||
Support on the Transition screen |
| |
Support on the Create issue screen |
| |
Support on JSM Queues |
| |
Export/Import templates | ||
Built-in templates | ||
Smart Suggestions | ||
Favorite responses | ||
Scheduled comments | ||
Default template that is automatically added to each comment | ||
Support for Jira Mobile app | ||
Dark mode | ||
Data residency |