Auto-expand Jira Issues when mentioned in Slack

Owned by Megan Storie
Last updated: Aug 15, 2024 by Michelle Ruoff
2 min read

Overview

One of the easiest ways to prevent context switching is increasing awareness by automatically expanding Jira issues when they are mentioned in Slack.

  • You need to invite the bot to your channel to use this feature.

  • You can configure if the bot responds as a message in the channel or a threaded reply.

  • New users will be asked to connect their Slack and Jira accounts to view issue details.

Prerequisites

Make sure to invite the bot to the channel to use this feature.

 

Issue expansion in channel

  1. Send a message in Slack that includes one or more Jira issue keys.

Image of a message with more than one issue key in Slack

 

 

 

Configure message or thread reply type

  1. Type /jira-plus configure.

  2. Choose the Response Mode you want to use in this channel.

Image of the Response Mode section in Slack

 

 

 

Global Configuration

Select whether you want the ticket mention to appear in Channel or Thread.

  1. Log in to your account.

  2. Go to Settings under Jira Integration+.

  3. Select your default response preference

    • Ticket mention - when users mention the Jira issue

    • Search & Action - when users search for Jira issues and run commands with the bot.

  4. Click Save.

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