Request support

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Our support policy

In order to be entitled to support, the following conditions must be met:

Support policy for Server

License must have a non-expired maintenance window.
App version must be used with compatible host server version as indicated in the Marketplace listing.
The latest app version compatible with the host server version is supported. You will be asked to upgrade to the latest app level for problem determination and fixes in most cases.
General rule is to support at least host server versions released within the past year. Limited support may be available for earlier versions up to their end of life (EOL) following Atlassian Support End of Life Policy.
A version, in our terminology, means a release indicated by x.y (like 4.1). Minor/maintenance versions (like 4.1.1) are not counted.

Support policy for Cloud

Cloud instances are automatically updated unless our app requires authorization for additional permissions in which case the update is delayed until an administrator approves.

Our support SLA

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This documentation in PDF format

Some people may need a copy of an app's documentation in PDF format. Individual pages can be exported using the Tools > Export to PDF option. However, it may be more convenient to get a PDF for the entire space.

Steps

Log into the site. (Only logged in users have access to export documentation).
Go to one of the app pages.
From the Confluence menu, choose Browse > Space Operations.
Select PDF Export.

Still need help?

Help - more general help.