Help
- Bob Swift
- Elena Amandola (Deactivated)
- Betsy Walker
On this page
General
- Keeping informed: Follow us on Twitter or create a RSS feed
- Broken links, login problems, or other general administration questions: support@bobswift.appfire.com
- Business inquiries: info@bobswift.appfire.com
- Searching for information using Google site search with your search terms
Support
If you have a usage question
Ask a question on the Atlassian Community site.
We recommend that you create a support request if you have a complex usage question or you need to provide attachments and detailed information.
If you need an improvement added to an app
Please create a support request.
If you have a bug to report
Please create a support request.
If you need support
Please create a support request.
Licenses
Unless otherwise noted, all Bob Swift Atlassian Apps software is licensed under the provisions of the Bob Swift Atlassian Apps EULA.
- Atlassian Marketplace handles all license orders, quotes, tracking, and billing using your my.atlassian.com account.
- Atlassian Marketplace FAQ including app licensing, support, and upgrade information.
- How can I request a quote?
- When and why do I need to renew my license?
- What happens when the included maintenance ends?
- Upgrading licenses
- Do I need a license for a staging development/test system?
- Yes, these are available at no charge just like Atlassian products by going to your my.atlassian.com account. Find the app and look for View Development License.
- Can I buy products via Atlassian Marketplace no matter what country I am located in?
- What if my evaluation license is going to expire before my purchasing process is complete?
- Go to the Marketplace entry for the app and press Free 30 Day Trial to get another evaluation license.
- Install the license on your instance by going to app in the UPM.
- Appfire Command Line Interface (CLI) has some additional license information - see Atlassian CLI License.
- Licenses are installed after the app is installed using Manage App - otherwise known as the Atlassian Universal Plugin Manager (UPM).
- We strongly recommend use of a recent version of the UPM. Upgrade reasonable often.
- Older versions of UPM may require going to the Config link for the app to add the license.
- Community/Open Source Software (OSS) licenses for app are available free for any host product with an Community/OSS license - email sales@atlassian.com to request a Community/OSS app license.
- Where can I find my existing licenses? Your my.atlassian.com account.
- What if I can't purchase through the Atlassian Marketplace from my country? See the tip below.
- Other licensing problems? Email sales@atlassian.com.
Want expert help with your purchase?
Contact sales@appfire.com if you would like to purchase your software through an Atlassian Platinum Expert. You will get more personal attention for no additional cost!
Prices
The Atlassian Marketplace listing contains current pricing. See /wiki/spaces/info/pages/86083526 for a list of products and links.
Quotes
Quotes are available from my.atlassian.com. See How to get a quote.
How to get fixes
In some cases, a pre-release plugin or tool snapshot will be available that contains fixes marked as resolved in JIRA. Go to the JIRA item for indication of snapshot availability. Also, look for release notices on the project's wiki pages that are work in progress.
Integration Services
Bob Swift Atlassian Add-ons does not provide these services directly, however, Appfire does provide integration, customization, and other professional services. Contact sales@appfire.com.
Quality information
See Quality.
Contacts
- General email: info@bobswift.appfire.com
- Contact Support to raise a request.
Employment
Sorry, we are not hiring at this time.
About
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