General

Keeping informed: Follow us on Twitter or create a RSS feed
Broken links, login problems, or other general administration questions: support@bobswift.appfire.com
Business inquiries: info@bobswift.appfire.com
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- Search this Confluence and Jira site
- Search related content on Atlassian Community

Support

If you have a usage question

Ask a question on the Atlassian Community site.

We recommend that you create a support request if you have a complex usage question or you need to provide attachments and detailed information.

Licenses

Unless otherwise noted, all Bob Swift Atlassian Apps software is licensed under the provisions of the Bob Swift Atlassian Apps EULA.
Atlassian Marketplace handles all license orders, quotes, tracking, and billing using your my.atlassian.com account.
- Atlassian Marketplace FAQ including app licensing, support, and upgrade information.
- How can I request a quote?
- When and why do I need to renew my license?
- What happens when the included maintenance ends?
- Upgrading licenses
- Do I need a license for a staging development/test system?
  - Yes, these are available at no charge just like Atlassian products by going to your my.atlassian.com account. Find the app and look for View Development License.
- Can I buy products via Atlassian Marketplace no matter what country I am located in?
- What if my evaluation license is going to expire before my purchasing process is complete?
  - Go to the Marketplace entry for the app and press Free 30 Day Trial to get another evaluation license.
  - Install the license on your instance by going to app in the UPM.
- Appfire Command Line Interface (CLI) has some additional license information - see Atlassian CLI License.
Licenses are installed after the app is installed using Manage App - otherwise known as the Atlassian Universal Plugin Manager (UPM).
- We strongly recommend use of a recent version of the UPM. Upgrade reasonable often.
- Older versions of UPM may require going to the Config link for the app to add the license.
Community/Open Source Software (OSS) licenses for app are available free for any host product with an Community/OSS license - email sales@atlassian.com to request a Community/OSS app license.
Where can I find my existing licenses? Your my.atlassian.com account.
What if I can't purchase through the Atlassian Marketplace from my country? See the tip below.
Other licensing problems? Email sales@atlassian.com.

Want expert help with your purchase?

Contact sales@appfire.com if you would like to purchase your software through an Atlassian Platinum Expert. You will get more personal attention for no additional cost!

Prices

The Atlassian Marketplace listing contains current pricing. See /wiki/spaces/info/pages/86083526 for a list of products and links.

Quotes

Quotes are available from my.atlassian.com. See How to get a quote.

How to get fixes

In some cases, a pre-release plugin or tool snapshot will be available that contains fixes marked as resolved in JIRA. Go to the JIRA item for indication of snapshot availability. Also, look for release notices on the project's wiki pages that are work in progress.

Integration Services

Bob Swift Atlassian Add-ons does not provide these services directly, however, Appfire does provide integration, customization, and other professional services. Contact sales@appfire.com.

Quality information

See Quality.

Contacts

General email: info@bobswift.appfire.com
Contact Support to raise a request.
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Employment

Sorry, we are not hiring at this time.

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