I want to track lead time
- Derya Özdemir
Context: A team lead wants to track the lead time of issues to pinpoint delays and improve team efficiency.
User Problem: Tracking lead time (the total time from when a task is created to when it is completed) is crucial for improving team performance, particularly in Agile environments where transparency and continuous improvement drive success. Without an easy way to monitor lead time, it’s difficult to understand where delays occur and how they impact delivery speed.
Solution: Time to SLA allows you to track lead time and cycle time directly in your workflows.
You can track the lead time through the SLA history feature, which is a helpful tool that displays a record of all the states of your SLA, organized into cycles. Here you can select which SLA’s history you want to view, as well as export it.
