How to map the Salesforce Account Address to a custom field in Jira.

Owned by Felipe Pérez, created
Last updated: May 01, 2024 by Immanuel Siagian
2 min read

Due to compatibility issues, this feature is not supported out-of-the-box with our Connector. However, with the following workaround using the Salesforce Formula Field (text) method & a customized syntax (as the Salesforce Location data type is incompatible with Text), we can map our Salesforce Account Address with a custom field in Jira.

 Instructions

  1. Create a Salesforce Formula Field (Text) to reference the Account Address (we have a similar use case on the following documentation https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470758418/Mapping+Account+Name+to+a+Jira+Custom+Field?src=search )

  2. In the syntax, referencing the Account Address throws an error due to incompatibility

     

  3. Therefore a workaround using custom syntax like this article can be used (We used “, “ instead)

    Account.BillingStreet + ", " + Account.BillingCity + ", " + Account.BillingState + ", " + Account.BillingPostalCode + ", " + Account.BillingCountry

  4. Map the new formula field to your Jira custom field.

  5. The field value should be synced accordingly.

    1. Salesforce:

    2. Jira: