How to generate browser console logs

Please select your browser:

[ 1 Google Chrome ] [ 2 Firefox ] [ 3 Safari ] [ 4 Microsoft Edge ]

Google Chrome

  • Open the browser and navigate to the page where you will reproduce the problem.

  • Right click and select Inspect.

  • Switch from Elements to Console:

  • Reproduce the problem and when the Console gets populated with content, right click on top of the contents and select Save as...

  • Save it as a text file and upload to the support ticket as requested

Firefox

  • Open the browser and go to Tools → Web Developer → Web Console.

  • Reproduce the problem and when the Console gets populated with content, right click on top of the contents and select Export all visible messages to → File:

  • Save it as a text file and upload to the support ticket as requested

Safari

  • First enable the Develop Menu as it's disabled in Safari.

  • Go to Safari → Preferences:

  • Switch to the Advanced tab and check the Show Develop menu in the menu bar.

  • Open the browser and in the Develop menu, select Web Inspector.

  • Reproduce the problem and after the console gets populated, click in one of the lines and press CMD + a to select all.

  • Right Click and choose Save selected

  • Save it as a text file and upload to the support ticket as requested.

Microsoft Edge

  • Click on the three dots icon in the top right corner of your browser window.

  • Navigate to More tools → Developer Tools.

  • In the Developer panel, click on the Console.

  • Reproduce the issue and once the console gets populated, select all the lines.

  • Then, use the right click and choose Copy.

  • Open a text editor and Paste the contents. Save this file and upload to the support ticket as requested.