Could not connect to database server - 11.x

Owned by Nisha Shantilal

Last updated: Feb 28, 2023

1 min read

Symptoms

One or more SQL Macro returns the following error:

Cannot create PoolableConnectionFactory (Could not create connection to database server. Attempted reconnect 3 times. Giving up.)

Cause

The connection to your database is being refused.

Resolution

Make sure:

Your database server is accepting connections from the Confluence server TCP address.
The user is authorized to connect to the database.

Log a request with our support team.

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