Version 1.3 release notes

Rich Filters::Service Management Dashboards app on the Atlassian Marketplace

Version highlights

• Rename app to Rich Filters::Service Management Dashboards

• Add support for Satisfaction as a numeric value

• Add support for Satisfaction date and Satisfaction comment in Views

See below for more details.

Rename the app

The app's name was changed to Rich Filters::Service Management Dashboards instead of Rich Filters::Service Desk Dashboards.

Add support for Satisfaction as a numeric value.

The Satisfaction field can now be used as a numeric field in rich filters and rich filter gadgets. More precisely, users can:

• Use Satisfaction as the value in Rich Filter Simple Counter, Smart Counters, Statistics, and Two Dimensional Statistics gadgets

• Display the Satisfaction average, min, or max in the total row of Rich Filter Results gadgets

• Use Satisfaction in custom values and time series

Open

Add support for Satisfaction date and Satisfaction comment in Views

Satisfaction date and Satisfaction comment can now be added as unique columns in rich filter views.

Installation and upgrade

The app can be installed from the Atlassian Marketplace or the Find new add-ons page of your Jira instance.

Please make sure you follow the instructions below before and after installing / upgrading the Rich Filters::Service Management Dashboards app:

• Before installing Rich Filters::Service Management Dashboards, you should ensure that a compatible Rich Filters for Jira Dashboards app version is already installed and licensed. To find the compatible Rich Filters for Jira Dashboards versions, look at our compatibility matrix between Rich Filters::Service Management Dashboards and Rich Filters for Jira Dashboards.

• Before upgrading Rich Filters::Service Management Dashboards – it is preferable to first upgrade the Rich Filters for Jira Dashboards app to the latest version. 

• After installing Rich Filters::Service Management Dashboards – you must reindex your Jira instance (or at least all the Service Management projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results.

Supported Jira core/service management versions

The Rich Filters::Service Management Dashboards version 1.3 is supported on Jira versions starting with 8.8.0 and compatible Service Management versions—see the Jira applications compatibility matrix published by Atlassian to determine the compatible Service Management versions.